3D Printing FAQ

Filament 3D Printing Best Practices

First Layer is very important in most filament printers, the first layer will indicate to the user, the success rate of the print, and for prints that take a long time >8 hrs this can be critical. To ensure successful first layers we recommend to make sure that the bed and the X axis gantry are parallel. There are a couple things to look at to ensure this.

There can be several different processes depending on the printer you’re using, but in general the principles are the same.

As an example of bed leveling, the Neptune max has an auto leveling feature. You can see a breakdown of this process in the manual.Note: Following the autoleveling process there is an output of offset numbers. The difference between these points can’t exceed 0.2mm. You will need to manually adjust the bed to compensate for the differences.

Cleaning the build plate when starting a print, and after removing a print off the build plate. Over time dust, and hand oil can get onto the buildplate and cause issues for adhesion on the first layer. Cleaning the buildplate with Isopropyl alcohol is the best way to ensure this doesn’t cause any issues.

Slicing software, it’s important to determine if your first layer is going to provide the adequate adhesion on the first layer so as to support the entirety of the print. Ensure that there is adequate surface area, by looking at the preview after slicing your model. 

Use an adhesion aid, the reason why we recommend to use an adhesion aid is to ensure the adhesion between the first layer and the build plate surface stick through the process of the print. We highly recommend magigoo original formula when printing with PLA and PETG filaments.

Filament handlingThis can be a real pain if the adequate attention is not paid when handling the filament especially when it’s new. As a practice, we highly recommend always having the filament clipped. This means when loading and unloading the filament to immediately clip the filament to the side “holes” on the spool. This is the easiest prevention to tangled filaments.With the manufacturing method used to make filaments, it is nearly impossible to tangle the filament during the manufacturing process. If you do encounter a filament tangle to be sure that the filament tangle issue is resolved, you’ll need to take off a “healthy” amount of filament off the spool, and methodically rewind the filament back onto the spool to ensure there is no overlap.

Video

Elegoo Printer User Guide

You have some tips on a printer you’ve purchased with us and want to share? Let us know! Sales@resins3d.com

Resin 3D Printing Best Practices

Why aren’t my 3D prints sticking to the build plate?

Build Plate Leveling: Ensuring your build plate is leveled is very important for proper layer adhesion to the build plate.

Clean the build plate and resin tank of any cured resin or debris. Verify that the build plate is properly inserted according to the manufacturer's instructions.

Home the build plate: Turn on the printer and let it complete its initialization process. Use the printer's menu or control software to home the build plate. This will bring the plate to its starting position.

Adjust the build plate height: Most resin printers have a manual adjustment for the build plate height.

Use a leveling tool: Many resin printers come with a leveling tool, which is usually a thin card or piece of paper. Alternatively, you can use a standard piece of printer paper. This tool helps you determine the correct gap between the build plate and the screen.

Test the gap: Try sliding the leveling tool between the build plate and the screen. It should offer slight resistance but still move smoothly. If it's too loose, adjust the build plate slightly downward. If it's too tight or doesn't fit, adjust the build plate slightly upward.

Repeat the process: Move the leveling tool to different areas of the build plate, checking the gap at multiple points. Adjust the build plate height as necessary until the gap is consistent and within the recommended range.

Confirm the leveling: Once you are satisfied with the build plate height, remove the leveling tool from the build plate.

Double-check: Before starting a print, recheck the leveling by homing the build plate and verifying the gap with the leveling tool. Make any necessary adjustments if the gap is inconsistent.

Test print: Perform a test print or use the printer's calibration file to ensure the leveling is accurate. If the test print is successful, you can proceed with regular printing. Otherwise, repeat the leveling process until you achieve satisfactory results.

Remember to consult your printer's user manual or manufacturer's documentation for specific instructions and recommended tolerances for leveling your particular resin 3D printer.

What are my print settings?

Resin Exposure Time: It is essential to determine the exposure time. Each resin differs depending on viscosity and chemical compounds. Refer to the manufacturers website for details.

Material profile settings for Elegoo Resins

Material profile settings for Phrozen Resins

My FEP Sheet has scratches and holes, what do I do?

To replace the FEP sheet on a resin 3D printer, you can follow these general step-by-step instructions. Keep in mind that the process may vary slightly depending on the specific model of your printer, so always consult your printer's user manual or manufacturer's instructions for accurate guidance:

Gather the necessary tools and materials: You will typically need a replacement FEP sheet, a screwdriver (if required for your printer model), gloves, cleaning supplies, and any other tools specified in your printer's manual.

 Prepare the printer: Ensure the resin tank is empty and remove any leftover resin following the manufacturer's instructions. Clean the resin tank and surrounding areas to ensure a clean workspace.

Remove the old FEP sheet: Locate the FEP sheet on the bottom of the resin tank. It is usually secured with clips, screws, or a frame. Remove any fasteners, brackets, or clips that hold the FEP sheet in place. Gently peel off the old FEP sheet from the resin tank, taking care not to damage the tank or surrounding components.

Clean the resin tank: Thoroughly clean the resin tank using a suitable cleaning agent as recommended by the printer manufacturer. Remove any residue, cured resin, or debris from the tank. Ensure it is completely dry before proceeding.

Prepare the new FEP sheet: Take the new FEP sheet and remove any protective film or backing. Carefully handle the FEP sheet to avoid fingerprints, wrinkles, or tears.

Install the new FEP sheet: Position the new FEP sheet over the resin tank, aligning it properly. Secure it in place using the original clips, screws, or frame. Make sure the FEP sheet is taut and free of any wrinkles or creases. Refer to your printer's manual for any specific tensioning or attachment instructions.

Check the FEP sheet tension: Some printers require a specific tension on the FEP sheet for optimal performance. Consult your printer's manual to determine if tension adjustment is necessary and make any adjustments accordingly.

Reinstall the resin tank: Carefully place the resin tank back into the printer, ensuring it is properly aligned and seated. Secure the resin tank in place using screws or latches, following the manufacturer's instructions.

Perform a test: Close the printer's cover or door and power on the printer. Follow the manufacturer's instructions to perform a test print or calibration to verify that the new FEP sheet is installed correctly and functioning properly.

Always refer to the specific instructions provided by your printer's manufacturer for the most accurate and up-to-date guidance on replacing the FEP sheet for your resin 3D printer.

Technical Support and Services

We want to assist you as quickly as possible if you’re experiencing an issue with your purchase with us. Steps to resolve the issues with your purchase may vary depending on the manufacturer of the product. Please have a look at the brand specific troubleshooting and resolution page. Resins3D Technical support page.

For Phrozen Printers/Resins

Reference information.User Manuals for your Phrozen Printer.
Resin Settings

If you’re experiencing issues and need help troubleshooting.

Step 1. When faced with common problems with your printer visit Phrozen3d helpcenter for instructions and tips on how to troubleshoot your issue. The help center has a library of Phrozen printers and troubleshooting guides.

Step 2. If you’re unable to resolve this issue we’d be happy to help you. Reach out to our technical support team support@resins3d.com

Please provide your

• Name:        
• Order number:      
• Printer name and Serial number:    
• Issue you’re experiencing:
• Manufacturer/type of Material being used:
• Additional information: Pictures, videos, troubleshooting steps taken, discoveries…etc

Step 3. In some cases, we’ll need to escalate the issue to the manufacturer, because the scope of the issue requires additional information. We’ll connect you with the manufacturer to go through the troubleshooting step.

For replacement parts covered under warranty as manufacturer details. We will ship the parts to you. In the instance where we don’t have the part on hand, it’ll be sent from the manufacturer. For information relating to Phrozen’s Warranty Policy.

For Elegoo Printers/Resins

When you’ve encountered an issue with your new Elegoo Printer.

Step 1. Visit the User support and guides page provided by Elegoo Scroll down to “3D Printer Troubleshooting,” Click on the dropdown menu below “Article Index,”, and select your printer. This will bring up all the troubleshooting articles related to your printer. 

Note: In the dropdown menu under “Article Index” look for tutorial, this will bring up the articles relating to some common issues which occur for different 3D printing technologies.

Step 2. If the issues you’re encountering requires additional service, you can contact us support@resins3d.com.

Please provide your

• Name:
• Order Number:
• Printer name and Serial Number
• Problem with printer
• Manufacturer/type of Material being used:
• Additional information: Pictures, videos, troubleshooting steps taken, discoveries…etc

Step 3. In some cases, we’ll need to escalate the issue to the manufacturer, because the scope of the issue requires additional information. We’ll connect you with the manufacturer to go through the troubleshooting step.

For replacement parts covered under warranty as manufacturer details. The replacement part will come from us, but in the instance where we don’t have the part on hand, it’ll be sent from the manufacturer. For information relating to Warranty click here

Snapmaker

Step 1. To go through the troubleshooting of the printer please head over to this link provided by the manufacturer. Choose the printer you own, you will find a “wiki page” with troubleshooting and other tips regarding your machine.

Step 2. When you’ve gone through the troubleshooting steps and the issue is not resolved. You can contact us with your technical support needs. Submit your ticket with Support@resins.com

Please provide your

• Name:
• Order Number:
• Printer name and Serial Number
• Problem with printer
• Manufacturer/type of Material being used:
• Additional information: Pictures, videos, troubleshooting steps taken, discoveries…etc

Step 3. In some cases, we’ll need to escalate the issue to the manufacturer, because the scope of the issue requires additional information. We’ll connect you with the manufacturer to go through the troubleshooting step.

For replacement parts covered under warranty as manufacturer details. We will ship the parts to you. In the instance where we don’t have the part on hand, it’ll be sent from the manufacturer. For information relating to

Shinning3D

For troubleshooting issues you’ve encountered contact us directly support@resins3d.ca

Please provide your

• Name:
• Order number:
• Printer name and Serial number:
• Additional information: Pictures, videos, troubleshooting steps taken, discoveries…etc

Mayku

For troubleshooting with an issue you’ve encountered contact us directly support@resins3d.ca

Please provide your

• Name:
• Order number:
• Printer name and Serial number:
• Additional information: Pictures, videos, troubleshooting steps taken, discoveries…etc

Technical Support channels

Phrozen: support@phrozen3d.com

Elegoo: 3dp@elegoo.com

Snapmaker: support@snapmaker.com 

For Einstar support inquiries, submit a ticket here: 

https://support.einstar.com/support/tickets/new

To reach out to an associate at Resins3D, please email 

Support@resins3d.com