- Refund policy
Resins3D.com will accept refunds for unopened merchandise under the value of $300 within 15 days of purchase. Large ticket items such as 3D Printers or large quantity items that exceed the $400 limit and are unopened may be refunded at the sole discretion of Resins3D.com staff and subject to a 15-% restocking fee. Items that exceed the $400 value and are opened will not be accepted for a refund. If you have any problems with your products, both Resins3D.com and the support units from the manufacturers will be more than willing to work with you to resolve any technical and service issues. Any missing or damaged product must be reported to Resins3D.com within 48 hours of delivery. Please contact firstname.lastname@example.org for all technical inquiries and email@example.com for all service related inquiries.
If you would like to return a product, you must contact customer service at firstname.lastname@example.org first to obtain an RMA before shipping or mailing it back to the store. Special instructions will be provided to you to for the refund. Returns which do not have an RMA will not be accepted and refused delivery. All shipping charges are the responsibility of the customer unless Resins3D.com was responsible for an error in shipping the initial order. Resins3D.com will not be responsible for lost merchandise if shipping insurance is not obtained by the shipper. Once the returned item has been received and inspected by a manager, a refund will be initiated within 2 business days. Allow extra time for processing by your financial institution.